To ensure that all lobby space is cleaned and maintained to Loews Hotels standards and all guests are welcomed in a friendly and courteous manner. Responsibilities include cleaning and maintaining public areas and Back of the House team member areas to Loews Hotels standards, including floor care of the above-mentioned areas. Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department. Applies excellent guest relations skills when interacting with guests. Consistently maintains a positive attitude that ensures the best guest experience. Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect. Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business. Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities. Performs all duties in a timely and professional manner. Applies teamwork skills at all times. Gives recognition to repeat guests. Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows. Cleans and dusts lobby areas. Cleans and restocks all assigned restrooms. Removes trash from all assigned areas. Turns lost and found items into security in accordance with hotel standards. Cleans and sanitizes assigned public and back of the house areas. Assists with general cleaning of guestrooms. Assist with any guest request. Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners. Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces. Transfers and stocks all supplies from receiving as directed. Ensures that the Housekeeping storeroom is neat, organized, and secure. Properly uses and maintains equipment and supplies. Maintains excellent condition of grounds, floors, carpets, etc. Cleans ashtrays and ash urns. Cleans elevator foyers. Cleans elevator doors. Cleans elevator tracks. Washes doors. Cleans windows. Cleans and mops stairwells. Cleans handrails. Sweeps and mops hallways. Wax and buff floors. Cleans sports on walls. Cleans spots on carpets. Cleans offices as scheduled. Cleans Front Desk and back-office area. Cleans back of the house windows as needed. Attends all department meetings as scheduled. Fills room attendant bottles with chemicals according to department guidelines. Cleans service landings. Completes in a timely manner all daily cleaning items for the specific public area assigned. Takes trash to the compactor at the end of the day. Performs as Restroom Attendant for special events, when required. Performs as Room Attendant if required, on an emergency basis. Demonstrates ability to provide coverage in related departments as directed. Special projects and other duties as assigned. Promotes and applies teamwork skills at all times. Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management and fellow employees. Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies and rules. Recycles whenever possible. Remains current with hotel information and changes. Complies with hotel uniform and grooming standards. Qualifications: Basic English language skills. Able to push, stand, stoop, bend and lift items weighing up to 25 pounds repetitively during entire shift. Able to work a flexible schedule, including weekends and holidays. Reliable transportation.
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