About the Role Wine Merchant | Dan Murphy's Coogee | Share your passion A good story always starts with a touch of experience, curiosity and imagination. This is paramount to what we look for in our wine merchant teams. As one of our knowledgeable story-tellers you will play a critical role in customer discovery, and provide a concierge-style end to end experience. This role offers lifestyle friendly hours and a real opportunity for connection, with both our customers and store team. So, if you’re thinking that everything happens for a Riesling, we think you should keep reading. The ROLE: Create a distinctive customer experience by actively sharing your passion for wine and investing time into every customer moment. Produce powerful tasting events which inspire your customers to engage with and learn about our products. Build rapport by taking our customers on a tailored journey of discovery, centred around education on product and loyalty benefits. Collaborate with store leaders to achieve sales targets and KPIs, always exhibiting a continuous improvement mindset. Advocate for education and empower store team members with knowledge sharing and product coaching. The YOU: YOU have previous experience in a customer facing role and a track record of creating memorable customer experiences. YOU are a wealth of knowledge in the world of wine and are driven to continue your learning journey and support others in their discovery. YOU are an imaginative storyteller and all of your interactions exude enthusiasm and authenticity. YOU have successfully completed WSET Level 2 or equivalent industry experience. YOU are available to work in peak customer hours. YOU are connected to the wine community and take pride in representing yourself and your business at industry days and events. How we take care of our PEOPLE: An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network. If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you! Candidates will be required to complete a functional screening assessment as part of the recruitment process. We are together creators We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.
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